Returns
Returns will cause promotions, credits, commissions and bonuses to be adjusted or reversed, both
for the person making the return and for any Upline Brand Partner who received compensation on
such purchases.
Returns Policy
Unopened/Sealed Products (All Products)
If you are dissatisfied with any Young Living product, you may return:
- Within thirty (30) days after delivery:
for a full refund of the product price by the same method of payment, of the
purchase price and applicable Value Added Tax (less shipping charges). - Within ninety (90) days after delivery (excluding the first thirty (30) days):
for products with which the Brand Partner/Customer is dissatisfied, for a credit of
the purchase price and applicable Value Added Tax (less shipping charges), including
a 10% handling fee.
If a returned product is not received by the Company’s distribution centre, it is the responsibility of
the Brand Partner/Customer to trace the shipment. Young Living is not liable for items lost or
damaged in transit. The cost for returning product(s) shall be borne by the Brand Partner/Customer.
Opened Products (All Products)
If you are dissatisfied with any Young Living product, you may return:
- Within thirty (30) days after delivery for products with which the Brand Partner/Customer is
dissatisfied
for a credit on the Brand Partner/Customer’s Young Living account of the purchase
price and applicable Value Added Tax (less shipping charges). - Within ninety (90) days after delivery (excluding the first thirty (30) days) for products with
which the Brand Partner/Customer is dissatisfied
for a credit of the purchase price and applicable Value Added Tax (less shipping
charges), including a 10% handling fee.
The credit applied for opened product will be based on the percentage of the product returned. For
example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 10%
handling fee) will be applied to your Young Living account.
Returns Guidelines
Product Kits
Any product kit returned to Young Living must be complete, otherwise the kit will not be eligible for
an exchange nor refund. No individual items from a kit will be eligible for a refund.
Return of Promotional Product(s)
For any complimentary item(s) received by the purchaser via a qualifying purchase or through the
buy-one-get-one-free (BOGOF) promotion, returns will be handled as follows:
a. If a qualifying purchase is returned in whole or in part, therefore negating the qualification to receive the complimentary item, the promoted product(s) must also be returned or the Brand Partner/Customer will be charged for the free product(s).
b. If one of the BOGOF products is returned, Young Living will not credit the Brand Partner/Customer, as Young Living will assume the returned item(s) is the promoted product(s). If both products of the BOGOF are returned, Young Living will credit the Brand Partner/Customer for the product purchased.
Procedures for Returns
- The Customer or Brand Partner/Customer who purchased a product directly from Young
Living must return all products. In the event that a Customer or Brand Partner/Customer
sends back a product it will be checked and tested. - All product(s) must be returned in its original container (e.g. glass bottles).
- If a returned product is not received by the Company’s distribution centre, it is the
responsibility of the Brand Partner/Customer to trace the shipment. Young Living is not
liable for items lost or damaged in transit. We therefore recommend that you return items
using special or recorded delivery system and retain your proof of postage. - The return must have a Return Merchandise Authorisation number (RMA) which must be
obtained by calling Customer Care YL Europe. The RMA number must be written on the
outside of each package. - No refund or exchange will be made for subsequent returns of the same product, except
when the product is damaged or defective. - Brand Partners/Customers are responsible for ensuring that products are returned in good
condition. - Credits/refunds will be issued when Young Living has received the goods.
Return Address
FOR EUROPEAN BRAND PARTNERS/CUSTOMERS EXCLUDING RU & CIS MARKET
Depending on country where goods were sent from:
Young Living Europe B.V.
Albert Harkemaweg 66
9831 TA Aduard
The Netherlands
Or
Young Living d.o.o.
Kninska 7
21204 Dugopolje
Croatia
Or
Young Living c/o Synergy Retail Support Ltd.
Unit 3, Ravens Way
Crow Lane Ind. Estate
Northampton
NN3 9UD
United Kingdom
Or
(For UK only)
Young Living EMEA Ltd.
Building 11, 3rd Floor, Chiswick Park
566 Chiswick High Road
W4 5YS London
United Kingdom
FOR RU & CIS MARKET
Depending on the method of return:
Returns via Russia Post:
LLC “Filuet RS”
а/я 335
141734 Московская область,
г. Лобня
Returns via any courier service:
LLC “Filuet RS”
Инд. парк ”Шерризон-Норд”, вл. №1, стр. 1, блок №2.
Солнечногор. р-н, сп Луневское, в районе д. Чашниково,
141580 МО
Россия
NFR Croatia returns:
Young Living d.o.o.
Kninska 7
21204 Dugopolje
Croatia